Training Intercultural Awareness and Skills  (level B1/B2)  
    
   (in English) 
 
  -  profile your international working style  (multiple choice questionnaire)
  -  what is culture / "The Iceberg model" & "The Pyramid model"
  -  Dimensions of culture  (with reference to Geert Hofstede)
  -  culture and values
  -  emotional components of culture
  -  The E-N-G-A-G-E-M-E-N-T approach
  -  profiling your personal communication style
  -  aspects of non-verbal communication
  -  international e-mailing across cultures
  -  international telephoning / talking to people
  -  establishing relationships
  -  working in international teams
  -  understanding, dealing & preventing conflict

  Vocabulary: useful English phrases for …

  - building relationships

  - influencing

  - taking decisions

  - managing conflict